Programme Description
Change Management Training (CM) is designed to enable participants to plan and implement changes in their own and/or their organisation’s activities, marketing, structure or culture, so that they can ensure successful continuance of operation and improved performance in the new environment.

Topics:
What drives change?
Competition, Defence, Attack
Progress, Solve or Avoid Problems
Markets, Costs, Coordination
Internal, External
What areas of business can be affected by change?
Marketing, HR, Operations, Manufacturing,
Finance, Administration, Management?
What business problems demand change?
Costs of unmanaged change
What objectives should we set for change?
Diversity of needs
Commitment and Decision
Describing and testing the desired vision
Why is change a problem?
Past success, defensiveness
Insufficient dedicated resources
Non acceptance of outside solutions
Teamwork, Commitment and Communication
Customers and staff
Gaining and maintaining commitment and interest
Stages of planning and implementation
Goals, Evaluation, Diagnosis, Piloting,
Review, Control, Feedback
Generating ideas and goals
Processes for quality
Effective implementation, implementation problems
Establishing and managing a culture of continuous change
Discussion of participants’ own issues

Who is CM designed for?
Directors, Senior Managers, Project Managers and individuals involved in a changing environment.

Normal duration: 12-20 hours