Brian Pickering can:

 Work with individuals or groups to focus on search activity, practise interview techniques, and study communication methods.

Help plan, organise and implement development and assessment centre events. Assessor training.

Assist staff development, through assessment of the characteristics and behaviours of key staff, understanding how these affect and are affected by their roles and activities. Establishment of development plans to increase effectiveness, motivation and satisfaction.

and help with:

Training events for individuals and groups in the principles and practice of managing and controlling change, assisting in the actual project where necessary, examining methods of making change effective and efficient, establishing real needs and reasons for change, selecting effective change objectives and planning efficient controlled implementation.

All aspects of starting a new business, including legal and accounting basics, taxation, marketing, selling, self assessment, planning, action checklists and support required. Business plans.

Customer Service. Handling complaints in retail and industrial environments. Help Desk and Service Desk training.

Marketing policy and practice, enabling you to design appropriate marketing plans and strategies, and to communicate effectively with potential customers. Pricing strategy.

Sales techniques for individuals and groups in product and/or services selling. Sales training and operations manuals specific to the industry, product and service.

Customer relationship management. Development and maintenance of major customers. Understanding customers' needs and objectives. Assessment of organisational, political and financial environments. Relationship planning. Gaining customers' support. Account Management.

Negotiation Techniques and Strategies. Power analysis, Negotiation Tactics, Training exercises, examples and role plays.

See the Programme Descriptions below to decide which one best meets your requirements and need